Position: HRO - PeopleAssist SME
Locations: Gurgaon
Skills: 6-8 years of experience in customer service, contact center operations, or shared services, with at least 3 years in a leadership role. Proficiency in case management tools (e.g., ServiceNow) and CRM platforms. Strategic thinking and problem-solving abilities. Exceptional leadership and team management skills. Excellent communication and interpersonal skills. Support recruitment events, 2. Support the team during knowledge transfer, Drive performance metrics during Knowledge transfer and even post that, Study and bridge gap in SOPs ; Drive audits, data quality checks, and SOP. Shift Timings: 2:30AM- 11:30 AM(2 Days), 7AM- 4PM(3 days)
Experience: 7+ Years
No. of Positions: 1